The CCN Tivoli Monitoring and Reporting Service, based on IBM Tivoli Monitoring Suite, offers the following functions: This should not be absolute deadlines, as they only take into account when ITSM responds to the service call. If a service call is sent to Norway, the Commission or any other party (for example. B development team, contracting ITSM), this time is not part of the settlement period of ITSM. This service is about the management of the configuration data required by the NCC/CSI applications by the service provider. The Commission reports monthly to Norway on the amount of service provision covered by Section 5.1.2. The level of service is a measure of the quality of services provided by the service provider. It is calculated by a service quality indicator or SQI. The service provider also provides statistical information on availability and monitoring services under operational conditions, both for proactive and statistical purposes. The ITSM Service Desk must be available within at least 95% of operating hours. Any questions or problems can be communicated to the Service Desk by phone, fax or email during ITSM working hours and by email or fax outside of working hours. If these questions or problems are transmitted outside of the ITSM`s working time, they are automatically considered to be the next business day, at 8:00 a.m., time apart. The service provider is encouraged to install, operate and maintain the CCN/CSI operating infrastructure to ensure agreed availability levels. EUR-Lex offers free access to the Official Journal of the European Union and documents relating to EU law, such as EU law, treaties, consolidated acts, EFTA documents, EU preparatory acts, EU jurisprudence and international agreements.

For research into the national law of Member States, users can find national transposition measures and national jurisdictions relevant to UNION legislation; Information on the competence, recognition and enforcement of civil and trade decisions concerning the EU will also be provided. There is a timeline that allows users to visually track the progress of a legislative proposal as soon as it is introduced and provides detailed information on the decision of each legislation as part of the process. The database is updated daily with some texts dating back to 1865. In addition, documents are available in all 23 official EU languages (24 if Irish is needed) and contain useful analytical metadata.